The Somerset on Grace Bay began working with MP&A in early 2013 after being severely impacted by the Great Recession. As soon as they launched our new website and integrated CRM program, revenue immediately began to rise and has continued to increase almost every month for the past 2-1/2 years. MP&A has been a valued partner and efficient in strengthening relationships with our past guests, nurturing prospects, garnering attention from the media, and increasing awareness.

Urmas Karner

Managing Director, The Somerset on Grace Bay

The Power of iCRM

Hospitality Success in the Digital Age

Marketing Luxury Hotel’s director, Madigan Pratt, discusses how to optimize profitable revenue with integrated customer relationship marketing. This webinar was presented to members of the European Hotel Managers Association (EHMA).

In this webinar Madigan discusses how to:

  • Reduce your dependence on OTAs
  • Measure the ROI on every marketing effort
  • Build Loyal (and profitable) Brand Advocates
  • Follow two hotels that increased revenue 50 – 100%
  • Automate marketing messaging

In the webinar Madigan discusses the:


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